RETURNS & REFUNDS

Can I return or exchange a Jolibump item?

If an item does not fit, you can return it in its original condition (with the labels, not worn, not washed or damaged) so we can make a refund. If you have trouble with the item size, you can also return it and specify which size you want in exchange. You have 14 days from the day you receive the product to return it.

How can I make a return?

If you are in France and you wish to return an item, you can make a request directly from your Jolibump account.

Our team will confirm your request and will send you a Colissimo prepaid label by email. You can print and stick it on your package before sending it from a post office. We will make a refund as soon as we receive your return shipment.

If you are in any other country, the return fees stay at your expense and you can send your package back directly to our address : Jolibump, 24 rue Jules Moulet 13006 Marseille (France). 

How much are the delivery charges?

At Jolibump, returns are offered if you are in France. If you are in any other country, returns stay at your expense and you have to return your parcel at the following address : JOLIBUMP, 24 rue Jules Moulet 13006 Marseille, FRANCE. 

Within what time will I be refunded ?

We make the refund as soon as we receive your return shipment. You will be refunded within 3-4 work days (except weekends and public holidays), depending on bank processing times.

What to do if my Jolibump item is not compliant?

At Jolibump, we are committed to propose high end clothes with perfect finishings. If, despite all our quality controls, an item is non-compliant, do not hesitate to send us a picture by email at the address hello@jolibump.com so we can agree together to the best solution.