DELIVERY

You can track your delivery from your Jolibump account with the Colissimo link or directly on Colissimo with your tracking number that you will receive by email once your order is confirmed and prepared by our team.

In France, shipping is offered for orders above 150€. For orders below 150€, delivery charges come to 6.90€ for Colissimo home delivery and 5.90€ for Colissimo pick-up delivery. Once the carrier takes charge of your package, delivery will be performed within 2 to 5 work days (except weekends, public holidays and current health context).

Returns are offered in France. For other countries, the cost of return is the responsibility of the customer and we will make the refund once we receive the item back. The customer can send its package back at the following address : 24 rue Jules Moulet, 13006 Marseille (FRANCE). 

In accordance with our ethical and eco-responsible commitments, all our items are sent with recycled and/or recyclable packagings. You can recycle these packagings in the adapted recycling bin.

As part of our transparent process, we hereby inform you that, as all the other brands, we receive our items packed into transparent plastic, recycled and/or recyclable packagings from our Portuguese workshops in order to protect them. We have made the decision to not remove this packaging to best protect your clothes during transport. Do not hesitate to recycle also the plastic protection packaging for the wellbeing of our planet.