DELIVERY

How to track my delivery?

You can track your delivery from your Jolibump account with the Colissimo link or directly on Colissimo with your tracking number that you will receive by email once your order is confirmed and prepared by our team.


What are the delivery charges and times?

In France and Belgium, shipping is offered for orders above 100€. For orders below 100€, delivery charges come to 6.80€ for Colissimo home delivery and 5.80€ for Colissimo pick-up delivery. Once the carrier takes charge of your package, delivery will be performed within 2 to 4 work days (except weekends, public holidays and current health context).

In euro-area countries, returns are offered. For countries outside the euro-area, the cost of return is the responsibility of the customer and we will make the refund once we receive the item back.


What about the packaging of my Jolibump items?

In accordance with our ethical and eco-responsible commitments, all our items are sent with recycled and/or recyclable packagings. You can recycle these packagings in the adapted recycling bin.

As part of our transparent process, we hereby inform you that, as all the other brands, we receive our items packed into transparent plastic, recycled and/or recyclable packagings from our Portuguese workshops in order to protect them. We have made the decision to not remove this packaging to best protect your clothes during transport. Do not hesitate to recycle also the plastic protection packaging for the wellbeing of our planet.